Refund policy

We accept returns on new, un-installed, undamaged items in original packaging (all parts and paperwork must be included) within 14 days from the delivery date to the consumer. During this time period, a return authorization must be initiated by the consumer. After this time period, no return authorizations will be given. A returned merchandise authorization (RMA) number must be issued before any returns can be made. Any return without an RMA number will be refused or automatically assessed a 25% restocking fee less freight charges. No returns will be allowed on used, installed, or electrical parts for any reason other than a warranty claim for manufacturer defects followed by inspection and repair by the manufacturer. It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. A restocking fee of up to 25% may apply even if the parts are deemed incorrect. If the installer/user damages these parts in an attempt to install them, we will access an appropriate fee determined by the extent of the incurred damage. We reserve the right to charge up to a 25% restocking fee for ANY and ALL returned items, regardless of reason, including but not limited to manufacturing defects. A minimum return fee of 4% applies to ALL returns on items purchased with Credit Cards, Debit Cards, or Paypal.

Freight charges for returned products are NOT refundable. ABSOLUTELY NO RETURNS ON ANY SPECIAL-ORDER / NON-STOCKING ITEMS,

All returns must be pre-approved, with an RMA number clearly displayed on the box. The return must be received by Golden Eagle Mfg., within 15 calendar days from the day the RMA number is issued, otherwise the return will be refused. The RMA number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid, and insured by the sender. A refund, exchange, credit or core charge return will not be considered until all related items, hardware, and accessories have been returned to Golden Eagle Mfg.. Original shipping and handling charges for returns are non-refundable. For orders outside the United States, any fees associated with customs or duties are non-refundable. All authorized returns must be accompanied by a photocopy of the customer's sales invoice, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Customers must be aware that they may be subject to inbound and outbound freight to handle and / or process their warranty claim. These freight charges are charged to Golden Eagle Mfg. by the manufacturer and will be passed on at that cost to the customer.